
126 • Lean Product Development: Make it Work!
METRICS: A BALANCED VIEW OF
ORGANIZATIONAL PERFORMANCE
All product development organizations need a mechanism to assess
their ability to meet their multifaceted mission of delivering value
through new products. is is a distinct activity from the tactical
measurements that a program manager must use to assess a specic
program’s performance against its objectives, schedule, and budget.
Dave Packard, founder of HP, oen said, “What gets measured gets
done.” Metrics focus a group’s attention on the things that are most
important to the company’s leadership, and the right metrics drive
progress toward ...