CHAPTER 5

Operations Management

Why Study Operations Management?

In some ways, operations management is the opposite of project management. The objective of operations management is to refine and perfect repeatable processes. It is about keeping processes and systems stable, consistent, and always available. The objective of project and program management is to develop and introduce new or changed processes and technologies. It is about disrupting and changing the status quo. Projects are temporary endeavors. Operations management focuses on ongoing processes. This is why a project implementation plan is so critical, it helps transition the new process or technology into the existing operational landscape with the goal of adding new capabilities, ...

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