The McGraw-Hill 36-Hour Course: Lean Six Sigma

PROCESSARC COMPREHENSION TEST

1. In the Analyze phase, one of the things you do is:

a. Define performance standards.

b. Establish operating tolerances and pilot a solution.

c. Establish process capability.

d. Define a process map.

2. Collecting VOC helps to:

a. Define how CTQs are linked to vital Xs.

b. Determine how customer CTQs become project CTQs.

c. Decide upon your improvement strategy.

d. Design your DOE.

3. The goal statement defines:

a. In broad terms, the measurable improvement objective.

b. The dollar benefits of the project.

c. The DPMO improvement required.

d. The sigma score expected upon completion of the project.

4. The part of team charter development that defines and places boundaries on the process is:

a. The business case. ...