internal and external constituents on behalf of our client if we are suppliers, or on
behalf of our company or association if we are planners. This role is an integral part
of all organizations’ communication strategy as they seek to educate, motivate and
communicate to customers, suppliers, employees and members.
As far back as the late 80’s Jack Miller, then CEO of Providential Mutual
Insurance invoked the philosophy of Marshall McLuhan, oracle of mass
media, that “the medium is the message.’’ “Nowhere is this truer than in a
meeting,’’ said Miller. “Meeting objectives are served by a certain
ambiance. Meetings are tools for CEOs. They are major investments that
we and our senior staff make in managing our companies.’’
Miller emphasized that because meetings are investments their
planning and execution must be entrusted to competent, knowledgeable
professionals who are cognizant of the organization’s objectives. The
meeting manager or PCO needs to have access to top management and to
have the authority, staff and budget to produce an event consistent with
those objectives.
Job descriptions for PCOs now reflect the important position they hold
in their organizations. However, a caveat is in order so that the reader does
not conclude that a PCO alone holds the answer to any organization’s meet-
ing needs. One should keep in mind that meetings are a management tool.
Therefore, all levels of management must have some understanding of the
medium and its dynamics as a corollary to the meeting manager’s function.
Considering the monetary investment in a meeting – from $20,000 for a
training seminar to $1 million or more for an international congress – this
vital function must be placed in the hands of trained professionals. No
organization can afford to delegate the responsibility to “good old Charlie’’
who is due to retire soon. There are far too many “Charlies’’ planning meet-
ings. Jim Parr, the executives search consultant, described such people as
having “a residue of goodwill from earlier performances which keeps them
in their positions of incompetence.’’
SECTION A: THE PCO AND THE MANAGEMENT TEAM
MANAGEMENT ATTITUDE
Corporate management has no trouble recognizing and delineating tradi-
tional functions such as sales, engineering, accounting, personnel, advertis-
ing or even the somewhat arcane Management Information Systems. These
departments tend to be specialized and have a narrow focus, with well-
defined job descriptions for each staff member whose role in the company’s
mission is readily understood and articulated.
Not so for the professional who is responsible for meeting management.
The PCO, who by definition must be the consummate generalist, views the
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