Skip to Main Content
The Moderator's Survival Guide
book

The Moderator's Survival Guide

by Donna Tedesco, Fiona Tranquada
September 2013
Beginner content levelBeginner
364 pages
7h 57m
English
Morgan Kaufmann
Content preview from The Moderator's Survival Guide
Appendix A

What to Say

Knowing what to say, and when, is one of the biggest challenges in moderating, especially when you’re just starting out. Here are some of the phrases that we’ve found to be effective throughout a session. You’ll notice that in many cases, we show a lot of different ways to say the same thing. Try them all and see which variations feel most comfortable for you.

Desired Effect What to Say
Set expectations “If you ask me questions, I may not really answer you or I may be vague. If I’m doing that, I’m not being unfriendly; I’m just trying to stay neutral.”
Provide a neutral acknowledgment “Mmhmm.”“Okay.”“Okay, thank you.”“Okay, thanks for that.”“That’s good to know.”“That’s helpful for us to know.”
Turn a question ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

An Introduction to Survey Research, Volume I, 2nd Edition

An Introduction to Survey Research, Volume I, 2nd Edition

Professor Emeritus Ernest L. Cowles, Dr. Edward Nelson
Social Media, Sociality, and Survey Research

Social Media, Sociality, and Survey Research

Craig A. Hill, Elizabeth Dean, Joe Murphy
Let's Stop Meeting Like This

Let's Stop Meeting Like This

Dick Axelrod, Emily Axelrod

Publisher Resources

ISBN: 9780124047006