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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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References

1. Boren M, Ramey J. Thinking Aloud: Reconciling theory and practice. IEEE Transactions on Professional Communication. 2000;43(3):261–278.

2. Dumas JS, Loring BA. Moderating Usability Tests: Principles and Practices for Interacting. Boston: Morgan Kaufmann; 2008.

3. Loring B, Patel M. Handling awkward usability testing situations Proceedings of the Human Factors Society, 45th Annual Meeting. Santa Monica, CA: The Human Factors Society; 2001.

4. Macefield R. Usability studies and the Hawthorne Effect. Journal of Usability Studies 2007; Retrieved from http://www.upassoc.org/upa_publications/jus/2007may/hawthorne-effect.pdf; 2007.

5. Retrieved April 17, 2013.

6. Rubin J, Chisnell D. Handbook of Usability Testing: In: How to Plan, ...

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