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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 3

Mix and Match

Your Moderation Patterns Toolbox

Abstract

When common, tricky, and sticky situations occur during a user research session, you can draw on a rich set of moderation interaction patterns to help address those situations. This chapter describes each interaction pattern, when that pattern might be appropriate to use, and how to apply it. Patterns discussed include taking responsibility, redirecting the participant, reassuring the participant, taking a break, and ending the session early.

Keywords

user research moderating patterns; user research assists; user research redirect participant; user research task question clarification; user research reassure; user research shift focus; user research take a break; user research ...

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