Skip to Main Content
The Moderator's Survival Guide
book

The Moderator's Survival Guide

by Donna Tedesco, Fiona Tranquada
September 2013
Beginner content levelBeginner
364 pages
7h 57m
English
Morgan Kaufmann
Content preview from The Moderator's Survival Guide
Chapter 9

What’s Going On? Recovering from External Interruptions

Abstract

This chapter covers situations in which your session is disrupted by some other person, group of people, or external factors. These include situations such as an observer who unexpectedly interacts with the participant, someone accidentally intruding in the study space, and a participant who is either late or a no-show. For each situation you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid it in the future.

Keywords

user research participant; user research interruptions; user research recruiting; usability observers; floater participant; no-show

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

An Introduction to Survey Research, Volume I, 2nd Edition

An Introduction to Survey Research, Volume I, 2nd Edition

Professor Emeritus Ernest L. Cowles, Dr. Edward Nelson
Social Media, Sociality, and Survey Research

Social Media, Sociality, and Survey Research

Craig A. Hill, Elizabeth Dean, Joe Murphy
Let's Stop Meeting Like This

Let's Stop Meeting Like This

Dick Axelrod, Emily Axelrod

Publisher Resources

ISBN: 9780124047006