Chapter 13
Uncomfortable Interactions
Responding to Awkward Situations
Abstract
This chapter covers situations where something that the participant says or does makes you feel uncomfortable. These include situations such as a participant who flirts with you, a participant who curses or makes inappropriate comments, or a participant who makes a very specific request of you. For each situation you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid it in the future.
Keywords
user research participants; awkward user research; usability participant
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