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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 13

Uncomfortable Interactions

Responding to Awkward Situations

Abstract

This chapter covers situations where something that the participant says or does makes you feel uncomfortable. These include situations such as a participant who flirts with you, a participant who curses or makes inappropriate comments, or a participant who makes a very specific request of you. For each situation you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid it in the future.

Keywords

user research participants; awkward user research; usability participant

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