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The Moderator's Survival Guide
book

The Moderator's Survival Guide

by Donna Tedesco, Fiona Tranquada
September 2013
Beginner content levelBeginner
364 pages
7h 57m
English
Morgan Kaufmann
Content preview from The Moderator's Survival Guide
Chapter 16

Sharpening Steel

How to Improve Your Skills and Help Others Improve Theirs

Abstract

This chapter focuses on how to improve your moderating skills for one-on-one user research studies. By practicing with a role-playing session, watching videos of yourself moderating, and asking for specific feedback from others, you can improve and polish your moderating technique. We also discuss how to help other user researchers improve their skills and what kind of things to look for when providing a critique.

Keywords

user research practice; usability improvement; user research skills

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Publisher Resources

ISBN: 9780124047006