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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 16

Sharpening Steel

How to Improve Your Skills and Help Others Improve Theirs

Abstract

This chapter focuses on how to improve your moderating skills for one-on-one user research studies. By practicing with a role-playing session, watching videos of yourself moderating, and asking for specific feedback from others, you can improve and polish your moderating technique. We also discuss how to help other user researchers improve their skills and what kind of things to look for when providing a critique.

Keywords

user research practice; usability improvement; user research skills

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