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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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List of Situations

These are all of the situations discussed in this book, sorted by frequency (frequent, occasional, or rare).

Frequent

4.1 Participant does not seem to meet a key recruit criteria
5.1 Participant thinks that she is participating in a focus group
6.1 Participant is reluctant to say anything negative
6.2 Participant does something you don’t understand
6.3 Participant is not thinking aloud
6.4 Participant is not able to complete a necessary task
7.1 Technical issues arise with your setup and/or equipment
7.2 Remote participant experiences difficulty joining
8.1 Participant looks for affirmation
8.2 Participant asks for your opinion
8.3 Participant looks or sounds uncomfortable and/or nervous
8.4 Participant ...

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