O'Reilly logo

The Moment You Can't Ignore by Barry Dornfeld, Malachi O'Connor

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2

The Un-ignorable Moment

You could interpret the incident at University Hospital in a number of different ways. It could be read as a struggle between a powerful surgeon and a frontline technician. Or you could focus on the surgeon’s fatigue and overwork, and how this may have clouded his judgment in the moment. These interpretations are not incorrect. By calling this a “moment that can’t be ignored,” though, we want to highlight how an incident like this goes beyond the interaction of two individuals and calls attention to the clash of two organizational cultures, two systems for getting work done. These are times when culture hits the fan, and the role of individuals and the systems they work in come under tremendous pressure. Un-ignorable ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required