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The Myth and Magic of Library Systems by Keith J. Kelley

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9

The ritual

Analyzing problems, providing solutions

Abstract

When a solution is needed for any sized problem or need, you must analyze the requirements and various impacts of solutions upon your users, organization, and systems. In this chapter, the differences and similarities between the library reference interview and the IT support interview are discussed. Although a difference in vocabulary can make this difficult at times, the understanding of shared methods and goals will facilitate identifying needs and providing solutions through a needs analysis. Once this has been done, you are ready to choose the best solutions and present them to the customers in a way that will steer your customer to the best possible solution. Large projects ...

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