managing privacy and security of information. Firms need to de-
velop new approaches to governing privacy policies and securing
information with appropriate controls in their systems.
FORGETTING AND LEARNING
Just as we have to learn the rationale and the implications of manag-
ing in an N = 1 and R = G world, we have to forget the approaches
to managing using traditional ways of categorizing businesses such
as manufacturing or services.
We traditionally recognize an automaker as a manufacturing-
oriented business. GM and Ford are in manufacturing. And we
recognize Oracle as a software-oriented business. But let us recon-
sider the car. Is OnStar, the ...