plication landscape.” ING looked to maximize the use of common
processes across its general and life insurance products and also to
create a platform to make its business processes visible. It needed
a capacity to enable fast and low-cost changes to its business
processes. As discussed in Chapter 2, business processes are the
core enablers of innovation. Hence, inability to make changes to
the business processes will be a major roadblock in the path to N = 1
and R = G transformation of any business. Firms that do not take a
proactive initiative to build this capacity for flexibility in business
processes will be left behind.
ING assessed various alternatives ...