facing processes must be designed for continuous innovation and
responsiveness to customer value. All stakeholders should grasp
the fluidity and transparency of customer value offered by the N = 1
and R = G model. We will provide a portfolio approach to align-
ing goals in business process capability in Chapter 6.
Lack of Discipline and Underestimation
of the Connection to ICT
Business process transformation initiatives also fail because stake-
holders lack discipline in execution. While this may sound recur-
sive, the reality is that process inconsistencies stem from a lack of
standards for how business entities are defined. In addition, design
of new ...