reaching line managers was neither consistent nor standardized.
As a result, decisions were made with information that was often
inconsistent. Inevitably, the decision process gravitated to gut feel-
ings of managers and the past performance history of the plants.
Mr. Dharmakrishnan initiated migration to evidence-based man-
agement by gradually increasing the transparency in business op-
erations at and to various levels in management. For example, the
daily operational level target and performance on quality, produc-
tivity, and costs at each plant were made visible. It was visible to
the plant and to corporate officers simultaneously. This first step ...