REVISITING THE ROLES OF
LINE MANAGERS, CIOS, AND CTOS
The tensions between flexibility, efficiency, and the need to focus
on flexible business processes force a new convergence of the roles
of the business managers, CIOs, and chief technology officers
(CTOs). Their roles used to be distinct, and often they could work
in organizational silos. Today, the focus on scanning for new tech-
nologies that can be relevant to the businesses of the company
CTO must be combined with incorporating the technologies
in the ICT capabilities. For example, consumers want to access the
firm, say, a financial institution, using a multitude of devices—PCs,
cell phones, ATMs, ...