Build Positive and Productive Relationships with Others

People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

—MAYA ANGELOU, American author, poet, and civil rights activist

I’m not sure if you know this or not, but my grandma, Ruth Harlan, was kind of a big deal. I’m not saying this simply because she was my grandmother (or because her pies were the stuff of actual legends).1 People loved that woman—and I mean LOVED in an all-caps, bold, no-holds-barred kind of way.

A small business owner for many years, even decades after she retired, former employees, colleagues, and business partners would visit from all over the world in order to share their appreciation for the ...

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