Chapter 13. End-User Support and Productivity

I once heard an exchange in a class given by a BI vendor that went something like this. The potential end user commented, “Gee, I was told this thing was easy to use...I don’t get it.” The vendor instructor said, “It is. The more you use it, the easier it gets!” This is a true story and may make you chuckle, but I sat in stunned amazement. Unless the individual attempting to use a particular tool is a total nitwit, of course they’ll gain more knowledge and comfort with continued exposure. The question is: Do they have the time, and are they really charged with dealing at this level of involvement to accomplish what they set out to do?

I shudder to think of how many hours I have spent working with ...

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