Airbnb’s Magical End-to-End Journey
A few years ago, a photo made the rounds on the Internet. It was a snapshot of words written by Alberto Brea, blogger, speaker, and chief growth strategist at DiMassimo Goldstein, that were scrawled on a whiteboard in some corporate office. Those words read:
Amazon did not kill the retail industry.
They did it to themselves with bad customer service.
Netflix did not kill Blockbuster.
They did it to themselves with ridiculous late fees.
Uber did not kill the taxi business.
They did it to themselves by limiting ...
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