Chapter Seven. Improving Workforce Performance
“What exactly is a high-performance organization and how do you measure and manage it?”
Jon and Karen Taylor are the parents of four children ranging from age 5 to 15. The Taylors take their parental duties seriously and strive to do their best to ensure that their children succeed in life.
It’s December 30 and time for the children’s annual performance appraisals. Sara, age 15, is the oldest and, as usual, the first to go.
JON: Sara, I know that you are anxious to know your annual rating, so let’s get right to it. We ranked you third among your siblings and gave you a 2 on our family’s 5-point scale.
SARA: But I thought you were proud of me.
JON: Sara, as you know, we have high standards in this house. ...
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