INDEX

Account management structure, 28–29

Accountability, 13, 60

Accounting, 70

(See also Money and finance)

Accounts receivable, 76

Action-oriented people, 13

Action planning:

business, 48–49

customers and markets, 171

data and information, 139–140

marketing, 242

money and finance, 94

performance evaluation, 263

processes, 118

products, 223

strategic planning, 193–194

teamwork, 67–68

Active listening, 10

Active observation, 10, 67

Activity-based costing, 91

Adaptability, 2, 8, 111

Advertising, 103, 237

Agile mindset, 32

Agility of thought, 132

Amazon, 23, 29, 175

American Productivity and Quality Center (APQC), 97

Amortization, 75

AMS (available market share), 163

Analysis paralysis, 133

Ansoff, Igor, 174

Applied learning projects, 270–271 ...

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