The New Social Learning: A Guide to Transforming Organizations Through Social Media

Notes and Resources

Notes

Chapter 1

¹ C. Brogan and J. Smith, Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (Hoboken, NJ: John Wiley & Sons, 2009).

² C. Shirky, “Keynote address on social software at the O’Reilly Emerging Technology Conference, Santa Clara, CA, April 24, 2003, retrieved June 17, 2010 at http://www.shirky.com/writings/group_enemy.html.

³ S. Boyd, Interview with authors, 2009.

⁴ For more on social learning theory, see B. Elkjaer, “Social Learning Theory: Learning as Participation in Social Processes,” in The Black-well Handbook for Organizational Learning and Knowledge Management, ed. M. Easterby-Smith and M. A. Lyles (Malden, MA: Wiley-Blackwell, 2003).

⁵ A. Bandura, Social Learning Theory ...