Chapter 2Paving Online Community Roads

By enabling connections among employees, organizations can moreeasily offer customized work arrangements, establish virtual teams,bring new employees up to speed quickly, improve collaboration,and increase retention with people who hadn’t felt a strong sense of belonging in the past.

—Patricia RomeoD Street Leader, Deloitte


Patricia Romeo didn’t expect that when she joined Deloitte,* an organization whose primary assets are its people, she’d find herself missing the camaraderie, the shoptalk, and the chatter that sometimes frustrated and distracted her in previous jobs. Based in Cincinnati, Ohio, often working ...

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