CHAPTER 5

Analyze Insights and Returns

“Prove that the risk is outweighed by the reward. Make sure that the numerator is larger than the denominator.”

—Ben Brooks

SIMON TERRY KNEW THAT as a banker, and in his role as CEO of HICAPS, a healthcare-focused division of National Australian Bank (NAB), decisions and investments were made on measurement, evaluation, and ensuring risks were outweighed by returns. When a team member of NAB created a way for people across the 40,000-person organization to work together more effectively, he knew he’d need to quantify this, too. The priority was to increase collaboration, supporting the NAB transformational ...

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