Chapter 6. Out and About

Border Crossings

The next issue shaping the global stage is business process outsourcing (BPO). Put simply, BPO is about optimization. Activities that were traditionally carried out in a high-cost environment are switched to one in which lower labor costs apply without any loss in the quality of the process provided. The business community is accustomed to relocating sources (suppliers for new materials and components and for manufacturing). The most important change over the last decade has been the emergence of cross-border business process outsourcing (x-BPO). This originally took place using fixed telephone lines, both public and leased, but now it predominantly uses the Internet protocol.

Two types of x-BPO exist. The ...

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