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The Oliver Wight Class A Standard for Business Excellence, 7th Edition

Book Description

The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight’s Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used the standard, and the benchmark capability it enables, to differentiate their business.        

The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the reader through an understanding of business maturity and how to drive increase maturity with corresponding sustainable business benefit.  Using the Oliver Wight Proven Path, a journey of “Milestones” focused on strategic priorities that drive you through a series of defined Maturity Transitions, people, behavior and processes all become more aligned and focused. Updated content will include new information on collaboration, segmentation, value chain, analytics, optimization, and planning.

Please note: Previous editions of this book were titled The Oliver Wight Class A Checklist for Business Excellence.

Table of Contents

  1. Cover
  2. Series Page
  3. Title Page
  4. Copyright
  5. Preface
  6. Introduction
    1. Winning with Class A
    2. Scope of the Standard
    3. The Chapters
    4. Performance Measurements
    5. The Importance of People
    6. Celebration
    7. Milestones on the Journey to Excellence
  7. Foundation
    1. The Journey to Excellence
    2. The Integrated Business Model
    3. Delivering Business Transformation
  8. Chapter 1: Managing the Strategic Planning Process
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Understanding and Analyzing the Internal and External Environment
    5. Vision, Mission, and Values
    6. Strategic Plan
    7. Bringing the Future into Today
    8. Strategy Deployment
    9. Evaluation and Control
    10. Business Strategy Management Process
    11. Risk Management
    12. Performance Measurement
    13. Behaviors and Competencies
  9. Chapter 2: Managing and Leading People
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Leadership
    7. People in Teams
    8. Talent Development and People Retention
    9. Communication
    10. Organization Design Development and Planning
    11. Business Improvement and Learning
    12. Consistent Working Practices
    13. Management of Health, Safety, Environment, and Community Relations
    14. Performance Measurement
  10. Chapter 3: Driving Business Improvement
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Insights
    7. Ownership and Involvement
    8. Continuous Improvement
    9. Velocity Throughout Business Processes
    10. Responsiveness to Customer
    11. Process Variation
    12. Knowledge Capture and Management
    13. Asset Management
    14. Business Transformation and Innovation
    15. Behaviors and Competencies
    16. Performance Measurement
  11. Chapter 4: Integrated Business Planning
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Shaped to Organizational Needs
    6. Process Structure and Elements
    7. Insights and Knowledge
    8. Integration and Optimization
    9. Technology Enabled
    10. Behaviors and Competencies
    11. Performance Measurement
  12. Chapter 5: Managing the Products and Services Portfolio
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Product and Portfolio Management and Marketing
    7. Managing and Optimizing the Portfolio
    8. Managing Programs and Projects
    9. Team-Based Project Management and Concurrency
    10. Program and Project Resource Planning
    11. Managing Technology and Innovation
    12. Behavior and Competencies
    13. Performance Measurement
  13. Chapter 6: Managing Market Demand
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Modeling and Analytics
    7. Market Segment Planning
    8. Customer Collaboration
    9. Market Segment Plan Execution
    10. Demand Review Preparation
    11. Demand Execution
    12. Technology
    13. Behavior and Competencies
    14. Performance Measurement
  14. Chapter 7: Managing the Supply Chain
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Supply Chain Model
    7. Supply Chain Planning and Synchronization
    8. Collaboration
    9. Data Sharing and Analytics
    10. Network Management
    11. Organization Design
    12. Behavior and Competencies
    13. Performance Measurement
  15. Chapter 8: Managing Internal Supply
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. Internal Supply Planning
    7. Supply Execution
    8. Internal Supply Modeling
    9. Driving Internal Supply Improvements
    10. Acquisitions, use and Care of Assets, and Working Environment
    11. Behaviors and Competencies
    12. Performance Measurement
  16. Chapter 9: Managing External Sourcing
    1. Purpose
    2. Positioning
    3. Chapter Content
    4. Driven by Strategy
    5. Integration
    6. External Sourcing Roadmap
    7. Total Cost of Ownership
    8. Continuity of Supply
    9. Supplier Analysis, Selection, and Business Agreements
    10. Supplier Relationships
    11. Behaviors and Competencies
    12. Performance Measurement
  17. Oliver Wight Biography
  18. End User License Agreement