Introduction

This seventh edition of The Oliver Wight Class A Standard for Business Excellence follows the same structure as the previous edition but has transitioned from a checklist format to focus solely on the characteristics of Business Excellence—the Standard. This is in recognition that, for most businesses, the quest to attain the Business Excellence standard is a transformational journey, not a single initiative but a series of improvement programs known as Class A Milestones to facilitate the journey. The milestones are based on the elements in the Standard required to support the business objective to be achieved. Oliver Wight has created a series of workbooks designed to define typical Class A Milestones. The Standard and the workbooks answer the what required for Business Excellence. The how is answered through the Oliver Wight Proven Path for Business Transformation, which is founded on best-practice education, facilitated workshops to apply best practices to specific businesses, and implementation coaching.

The Journey to Business Excellence is demanding, and this latest edition has been updated to address changes in business practices since the sixth edition was updated in 2010. Moreover, the changes in business expectations continue apace. Companies holding back from keeping up with the pack may be found wanting in the race to win in business.

Winning with Class A

Every company that achieves a Class A Milestone is rewarded with bottom-line results and an energized ...

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