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The Operational Risk Handbook for Financial Companies: A guide to the new world of performance-oriented operational risk by Brian Barnier

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2.3. Strengthening the Institution in its Environment

Figure 29

“If you want to make real improvements in business performance, you must address the quality of business processes, including the talent and organization of people doing the work. So we understand the quality of the core processes and controls in each organizational unit, including training, quality of staff, quality of management, adequacy of financial controls, and other capability measures. The better the quality of your processes and controls, the lower your operational risk in any area.”

— Ron Dietz

Knowledge of the environment and enterprise capabilities enabled ...

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