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The Operations Management Complete Toolbox (Collection) by Arthur V. Hill, Randal Wilson

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C

C&E diagram – A causal map using the Ishikawa (fishbone) diagram.

See C&E matrix, causal map, lean sigma, Root Cause Analysis (RCA), Root Cause Tree, seven tools of quality.

C&E Matrix – An analysis tool used to collect subjective data to make quantitative estimates of the impact of the Key Process Input Variables (KPIVs) on Key Process Output Variables (KPOVs) to identify the most important KPIVs for a process improvement program; also known as a cause and effect matrix.

In any process improvement program, it is important to determine which Key Process Input Variables (KPIVs) have the most impact on the Key Process Output Variables (KPOVs). The C&E Matrix is a practical way to collect subjective estimates of the importance of the KPIVs on ...

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