Appendix B: Improvement Tools
e following is an alphabetized list of some of the more than 1,100 improve-
ment tools and methodologies:
7-S Model (Organizational Eectiveness)
Acceptable Process Level
Acceptable Quality Level
Acceptance Control Charts
Acceptance Sampling
Acquisition Streamlining
Action Diagramming
Action Planning
Activity Accounting
Activity Analysis
Activity Based Costing
Activity Cost Pool Denition
Anity Diagrams
Analysis and Segmentation of Customer Views
Analysis of Customer Wants
Analysis of Variance/ANOVA
Annual Strategic Quality Plans
Application Construction
Application Installation
Application Structuring and Identication
Application Testing
Area Activity Analysis (AAA)
Association Diagramming
Assumptions Evaluation
Attribute Acceptance Sampling
Attribute Control Chart
Attribute Data
Attribute Identication
Attribute Measurement
Attribute Sampling
Attribute Sampling Procedures
214  •  Appendix B: Improvement Tools
Attribute Sampling Tables
Audits by Top Management
Automatic Test Equipment
Average (x) Chart
Baldrige Award
Batch Procedure Design
Bayes’ eorem
Benets Assessment
Big-Picture Analysis
Black Belt Training
Block (random) Sampling
Box Plots
BPI Measurement Methods
Bureaucracy Elimination Methods
Business Area Data Modeling
Business Performance Management (BPM), BPM Measurement
Business Strategy Analysis
Business Systems Planning
Business Transaction Identication
C Charts
Capacity and Sta Planning
Career Development
Career Planning
Cash Bonuses
Cause-and-Eect Diagrams (Fishbone Diagrams)
Cause-and-Eect Diagrams with Cards (CEDAC)
Central Tendency Measurement
Chain Sampling Plans
Checksheet Design
Appendix B: Improvement Tools •  215
Chi Square Distribution/Test
Classication of Characteristics
Clearance Fits
Clearing Interval
Code Generation
Competitive Analysis
Competitor Product Disassembly Research
Computer Simulation
Concurrent Engineering
Conditional Probability
Consensus Building
Consumer Risk Quality (CRQ)
Context Diagramming
Continuous Sampling Plan
Contract Negotiation
Control Array
Control Charts: c Charts, P Charts, u Charts, X Bar and R Charts
Control Limits
Control of Quality
Corrective Action
Correlation Analysis
Cost Eectiveness Programs
Cost Flow Diagramming
Cost of (Poor) Quality (COPQ)
Cost/Benet Analysis
Cost-Cycle Time Analysis
Cost-Driven Analysis
Cost–Time Analysis
Cost–Time Charts
Could Cost
Counting Rules
Creative Brainstorming
Critical Success Factor Analysis
Criticality Analysis
Critical-to-Quality (CTQ)
Cross-Functional Management
Cumulative Hazard Sheet
216  •  Appendix B: Improvement Tools
Cumulative Sum Control Chart
Current Systems Investigation
Customer Analysis
Customer Data Analysis and Action Plans
Customer Interface Training
Customer Loss Analysis (Cost Impact)
Customer Partnerships
Customer Phone Calls (Management and Employees)
Customer Requirements Mapping
Customer Reviews
Customer Roundtables
Customer Satisfaction Standards/Ratings
Customer Simulated Testing
Customer Surveys
Customer Visits
Customer-Related Measurements
Cycle Time Reporting
Cycle-Time Reduction Methods
Data Access Modeling
Data Collection
Data Flow Diagramming
Data Gathering by Document Review
Data Gathering by Interview
Data Gathering by Samples and Surveys
Data Gathering by Secondary Research
Data Sheets
Data Stratication
Data Structure Diagramming
Data View Identication
Database Generation
Decision Limits
Delphi Methods
Delphi Narrowing Technique
Department Improvement Teams (DIT)
Design of Experiments
Design Quality
Design Review
Design-to-Production Transition
Appendix B: Improvement Tools •  217
Discreet Event Simulation
Discreet Probability Distributions
Discreet Uniform
Negative Binomial
Dispersion Measures
Distributions; see also normal distribution; probability distribution;
reliability; chi-square
Documentation Design
Dodge-Romig System
Double Sampling Plans
Double Specication Limit Plans
Education Cost Sharing
Education Design and Development
Eective Delegation
Eective Listening
Empirical Quantile Plots
Employee (Satisfaction) Surveys
Employee Training
Employee Visits
Environmental Pride Process (Your Living Rooms)
Errorproong Fixtures and Methods
Established Reliability
European Quality Award
Executive Improvement Teams (EIT)
Executive Information Needs Analysis
Executive Needs Analysis
Exemplary Facilities
Expected Values
Exponential Formula for Reliability; Exponentially Weighted Moving
Average; EWMA Chart
F Distributions
Facilitator Training

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