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The Outward Mindset by The Institute Institute

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2 • What Shapes Behavior

Countless books on personal improvement and organizational transformation recount the behaviors and actions of people who have achieved remarkable results with the promise that, by replicating their behaviors, you can achieve similar outcomes. This formulaic approach to improvement takes as its starting point the simple idea that behaviors drive results. This idea is illustrated in diagram 1: the behavioral model. In this diagram, the triangle represents a person’s or an organization’s behaviors or actions. The model presumes that the collective behaviors of a person or organization are what produce the results that person or organization achieves.

Diagram 1. The Behavioral Model

The idea that behaviors drive results ...

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