In chapter 7 we introduced the outward-mindset way of thinking about one’s role and obligations at work (and elsewhere). A hallmark of this way of working is a focus on the needs, objectives, and challenges of those toward whom one has responsibility. Those who work with an outward mindset take responsibility for their impact on the results of their reports, their customers, their peers, and their managers. They hold themselves accountable for their full impact on the overall results of the organization.
As we have observed those who consistently work in this way, we have discovered a pattern—a way of working that such individuals demonstrate. They
1. see the needs, objectives, and challenges of others
2. adjust ...