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The Outward Mindset by The Institute Institute

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10 • Don’t Wait on Others

If you have read either Leadership and Self-Deception or The Anatomy of Peace, you will be familiar with the character named Lou Herbert. The inspiration for the Lou character was a man named Jack Hauck, the founder and longtime CEO of Tubular Steel, a St. Louis–based national distributor of steel and carbon products. Tubular had engaged one of the world’s best-known consultants to help it overcome the toxic infighting that plagued the senior management team and stymied the growth of the entire company. After months of trying one approach after another without success, Jack asked this consultant if he knew of any other approach the company could try. The consultant was acquainted with Arbinger’s work and recommended ...

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