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The Patron-Driven Library by Dee Ann Allison

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7

Metrics for decisions

Abstract:

The purpose of assessment is to measure the impact of library services on the user experience. National standards are evolving to include measures of library effectiveness. Local assessment methodology includes identifying goals, actions and methods to evaluate the success of actions. There are several techniques to evaluate print and digital collections, including: raw use, density use, cost per use, institutional cost ratio, simplified Palmour method, and bibliometrics. Digital collections use data provided by vendors, and many are using standards like COUNTER and SUSHI to make reports more consistent. Google Analytics and Google Alerts are also tools for collecting information that can be used to analyze ...

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