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The Patron-Driven Library by Dee Ann Allison

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8

The extensible library

Abstract:

A patron centered library is extensible; it remains flexible and reactive to user needs. Technology is a tool, not an end, so librarians explore new technology in a climate where experimentation is encouraged through sound management techniques. Access services, document delivery and ILL operations are being redesigned to improve the user experience. Print-on-demand is being used to meet user needs and provide new services. Reference services are undergoing changes as libraries examine the costs and benefits of the service as they impact users, which includes examining options for virtual reference. Technical services continue to evolve to manage digital information and repurpose data to improve user services. ...

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