When you're responsible for employees or teams (management/HR), you must manage two main areas for productivity impact:
EFFORT: Performance/Results/Work (WHAT THEY DO), and
EXPERIENCE: Engagement/Environment (HOW THEY FEEL).
What are some of the factors that impact effort? What are some of the factors that impact the employee experience?
Ultimately, the factors that lead to high PERFORMANCE and the factors that lead to high ENGAGEMENT are different. Laura Stack uses a matrix to plot these independent variables, to help managers assess an employee's levels of engagement and performance.
If you combine high and low aspects of these dimensions, you can gauge your employees and teams composition: CAMPERS, CHEERLEADERS, DEFECTORS, and PRODUCTIVES.