The Performance Management Playbook

5

Manage behaviour

Encourage the behaviours that drive high performance, bring values to life and build the competencies that make a difference

•Real world examples:

•Values in a financial services company

•Behaviours in an education company

•Competency in a software company

•Reputation takes a hit when values become optional

•Passion and values power a global pet food business

•Behaviour transforms customer satisfaction on the buses

•Toolkit: Improve a core competency

•Conversation guides:

•Encouraging your team to ‘live the values’

•Encouraging high-performance behaviours

•Encouraging the competencies that impact performance

This chapter focuses on the ‘how’ block in the canvas. It’s where you encourage the five behaviours that underpin high ...