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The Performance Mapping and Measurement Handbook
book

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour
August 2017
Intermediate to advanced content levelIntermediate to advanced
185 pages
5h 4m
English
Productivity Press
Content preview from The Performance Mapping and Measurement Handbook
1
Chapter 1
Introduction
Begin
The General Manager of a large surface coal mine has decided to launch a
Lean Six Sigma (LSS) improvement effort. Prior to launching the new initia-
tive, however, he calls a small group of his top managers together to estab-
lish specific program goals. “What is it that we’re really trying to accomplish
here?” he asks the assembled group.
One person suggests that a major objective of the initiative should be to
cut costs. Everyone agrees. Another person proposes eliminating unnec-
essary process waste. Again, there is complete agreement. A third person
offers that the LSS effort should focus on reducing process cycle ti ...
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Publisher Resources

ISBN: 9781466571358