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Chapter 3
Process Activity Maps
3.1 What It Is
A process activity map represents a lower macro- to mostly meso- level sym-
bolic representation that identifies and measures major operational tasks or
“do- actions” (a.k.a., activities) in a process. An activity map further depicts
the flow structure and interrelationships between and among the various
activities in a process.
3.2 When to Use
A process activity map is often used to initially identify and depict major
operational tasks or actions comprising a process in their proper “flow”
order. It is also extremely valuable in prioritizing subsequent efforts for
detailed process step mapping and ...