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The Performance Mapping and Measurement Handbook
book

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour
August 2017
Intermediate to advanced content levelIntermediate to advanced
185 pages
5h 4m
English
Productivity Press
Content preview from The Performance Mapping and Measurement Handbook
37
Chapter 3
Process Activity Maps
3.1 What It Is
A process activity map represents a lower macro- to mostly meso- level sym-
bolic representation that identifies and measures major operational tasks or
“do- actions” (a.k.a., activities) in a process. An activity map further depicts
the flow structure and interrelationships between and among the various
activities in a process.
3.2 When to Use
A process activity map is often used to initially identify and depict major
operational tasks or actions comprising a process in their proper “flow”
order. It is also extremely valuable in prioritizing subsequent efforts for
detailed process step mapping and ...
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Publisher Resources

ISBN: 9781466571358