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The Performance Mapping and Measurement Handbook
book

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour
August 2017
Intermediate to advanced content levelIntermediate to advanced
185 pages
5h 4m
English
Productivity Press
Content preview from The Performance Mapping and Measurement Handbook
Process Step Maps ◾  63
delayed, inspected, etc. In a process object analysis, the analyst becomes one
with the object. On an automobile assembly line, the object of the process
object analysis is the automobile. It is moved, delayed, assembled, etc.
A process task analysis focuses on human or machine actions (or inac-
tions). It captures what a human or machine is doing to an object. Referring
back to the example of an automobile assembly line, a process task analysis
focuses on what a human or robot is doing to the automobile during the
assembly process (e.g., welding, bolting, etc.).
Both types of process analyses have considerable value and offer two
very differing performance- related perspectives. Note, however, and depend-
ing on the le ...
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Publisher Resources

ISBN: 9781466571358