Process Step Maps ◾ 63
delayed, inspected, etc. In a process object analysis, the analyst becomes one
with the object. On an automobile assembly line, the object of the process
object analysis is the automobile. It is moved, delayed, assembled, etc.
A process task analysis focuses on human or machine actions (or inac-
tions). It captures what a human or machine is doing to an object. Referring
back to the example of an automobile assembly line, a process task analysis
focuses on what a human or robot is doing to the automobile during the
assembly process (e.g., welding, bolting, etc.).
Both types of process analyses have considerable value and offer two
very differing performance- related perspectives. Note, however, and depend-
ing on the le ...