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Chapter 8
Key Performance Driver Maps
8.1 What It Is
A key performance driver (KPD) map is a symbolic representation identify-
ing the major drivers or critical “oomph factors” that affect a particular per-
formance outcome, especially at a higher organizational level.
8.2 When to Use
KPD maps are particularly useful in defining key success factors that in turn
can be measured via some developed performance measurement system.
KPDs are what key performance indicators (KPIs) should be measuring.
Additionally, KPD maps can be translated into “work maps,” helping to iden-
tify what critical tasks must be performed when and where.