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The Performance Mapping and Measurement Handbook
book

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour
August 2017
Intermediate to advanced content levelIntermediate to advanced
185 pages
5h 4m
English
Productivity Press
Content preview from The Performance Mapping and Measurement Handbook
137
Chapter 8
Key Performance Driver Maps
8.1 What It Is
A key performance driver (KPD) map is a symbolic representation identify-
ing the major drivers or critical “oomph factors” that affect a particular per-
formance outcome, especially at a higher organizational level.
8.2 When to Use
KPD maps are particularly useful in defining key success factors that in turn
can be measured via some developed performance measurement system.
KPDs are what key performance indicators (KPIs) should be measuring.
Additionally, KPD maps can be translated into “work maps,” helping to iden-
tify what critical tasks must be performed when and where.
138 ◾  The Per ...
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Publisher Resources

ISBN: 9781466571358