
142 ◾ The Performance Mapping and Measurement Handbook
host configuration, and vulnerability management. Finally, for each KPD,
he identifies a small number of key metrics. For example under “vulner-
ability management,” developed metrics include vulnerabilities per host (#),
monthly vulnerability counts (#), monthly net change (+/–) in vulnerabil-
ity incidence, vulnerability identification latency (time), and time to close
open vulnerabilities.
Manufacturing
Company
Performance
Financial
Perspective
Customer
Perspective
Operational
Perspective
Employee
Perspective
– Customer QA
acceptance rate
– Customer
satisfaction
– On-time delivery
to customer
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