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The Performance Mapping and Measurement Handbook
book

The Performance Mapping and Measurement Handbook

by Jerry L. Harbour
August 2017
Intermediate to advanced content levelIntermediate to advanced
185 pages
5h 4m
English
Productivity Press
Content preview from The Performance Mapping and Measurement Handbook
142 ◾  The Performance Mapping and Measurement Handbook
host configuration, and vulnerability management. Finally, for each KPD,
he identifies a small number of key metrics. For example under “vulner-
ability management,” developed metrics include vulnerabilities per host (#),
monthly vulnerability counts (#), monthly net change (+/–) in vulnerabil-
ity incidence, vulnerability identification latency (time), and time to close
open vulnerabilities.
Manufacturing
Company
Performance
Financial
Perspective
Customer
Perspective
Operational
Perspective
Employee
Perspective
– Customer QA
acceptance rate
– Customer
satisfaction
– On-time delivery
to customer
commit date ...
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Publisher Resources

ISBN: 9781466571358