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The Pest Detectives: The Definitive Guide to Rentokil by Rob Gray

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Open to ideas

Allied to a strong sense of continuity at the company, the directors were very receptive to new ideas. “Teddy Buchan and Bob Westphal, as far as I was concerned, were the company, driving it forward,” recalls Peter Bateman. “They were delightful. You’ve got this dour Scot with all the Scottish attitudes of courtesy and consideration and so forth and this wild Australian. I distinctly remember when I first joined Bob Westphal at Felcourt and he said: ‘Look, my door will always be open. If you come up with an idea, even if it sounds crazy or ridiculous, come in and let me know.’ That was his attitude.”

Although UK management was firmly in control of day-to-day decision-making at Rentokil, the Danish parent company, with the Elsass ...

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