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The Pest Detectives: The Definitive Guide to Rentokil by Rob Gray

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Well-managed transition

When Alan Brown stood down as Rentokil Initial CEO in 2013, a rigorous succession planning process was undertaken and the board decided that Andy Ransom, one of the three former ICI executives who’d joined the company in 2008, was the right person for the job. He knew the company well and had extensive international business experience. This transition was a welcome improvement on the boardroom upheavals that had seen previous CEOs reluctantly deposed against a backdrop of investor unease.

During his tenure as CEO, Brown succeeded in laying solid foundations for future success. His focus on customer service and operational excellence was accomplished in highly challenging circumstances, coinciding as it did with the Great ...

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