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The Pest Detectives: The Definitive Guide to Rentokil by Rob Gray

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Project Speed

For colleagues working inside Rentokil, one of the stand-out changes of recent years has been the process of transforming Rentokil into one of the world’s largest users of Google technologies (social media, video calls and apps), which began with the widespread adoption of Google’s suite of online tools and the launch of what internally was given the code-name Project Speed.

Today, many employees are based at home, hot-desking or out on the road. Virtual communities are used to share knowledge and best practice.

Sales leads are posted on Google+ social media community boards along with actions pursued. Managers can post out daily updates, highlighting star performers and providing relevant information. It is also a far more transparent ...

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