The Platform Business Navigator

Step 5: manage

The long-term perspective of managing a platform is often forgotten. Not only do you need to constantly innovate, but you also need to defend your position and maintain quality and trust. Use the manage patterns (# 77–88) to brainstorm specific actions and ideas for the following questions:

• ●Which KPIs are core to managing our platform journey effectively?
• ●How can we defend our platform business against existing or emerging rivals?
• ●What measures do we have in place to mitigate fraud and maintain trust?

In summary, the canvas is a tool to bring all your ideas together across the different steps of the Platform Business Navigator, and the 88 patterns will facilitate the discussion and help to fill in the blank canvas. The example ...