
PART I: QUESTIONS & ANSWERS
4
Q: What are the benets of following the
Baldrige model?
A: There are many benets and nancial reasons
for following the Baldrige model. Ritz Carlton,
a two-time Baldrige winner, is one of the most
protable divisions of Marriott Corporation.
Cargill, a three-time Baldrige winner has found
that Baldrige scores highly correlate with prot-
ability on their own internal Baldrige assessments.
The City of Coral Springs, FL sums up the benets
of following the Baldrige model as “Triple A
bond rating, capital projects completed on time
and under budget, 95% business/resident satis-
faction and 97% employee satisfaction.