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The Pocket Guide to the Baldrige Criteria (5-Pack), 16th Edition
book

The Pocket Guide to the Baldrige Criteria (5-Pack), 16th Edition

by Mark Graham Brown
April 2011
Intermediate to advanced content levelIntermediate to advanced
64 pages
44m
English
CRC Press
Content preview from The Pocket Guide to the Baldrige Criteria (5-Pack), 16th Edition
PART I: QUESTIONS & ANSWERS
4
Q: What are the benets of following the
Baldrige model?
A: There are many benets and nancial reasons
for following the Baldrige model. Ritz Carlton,
a two-time Baldrige winner, is one of the most
protable divisions of Marriott Corporation.
Cargill, a three-time Baldrige winner has found
that Baldrige scores highly correlate with prot-
ability on their own internal Baldrige assessments.
The City of Coral Springs, FL sums up the benets
of following the Baldrige model as “Triple A
bond rating, capital projects completed on time
and under budget, 95% business/resident satis-
faction and 97% employee satisfaction.
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Publisher Resources

ISBN: 9781439875506