O'Reilly logo

The Positive Organization by Robert E. Quinn

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

7 TRUSTING THE EMERGENT PROCESS

In the first chapter we read about a hospital with a conventional culture. I mentioned that within that hospital there were many people trying to make improvements. The Chair of Surgery was one of the people who wanted a more positive culture.

Working with leaders of the department, we designed a change program, and then I taught the first day of the educational effort. The entire program went well, so the second year they decided to take more surgeons through the process. I was again invited to lead the first day.

In the introduction, the chair of surgery did something that impressed me deeply. He began by reviewing what had happened the previous year. He shared a number of qualitative incidents that were attributable ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required